Agency Intelligence

A smart inbox built around agency client work

Smart Inbox connects incoming client email with the right account and the work that follows, helping agency teams triage, reply and create actions in one place.

Keep client context with the conversation

Connect messages to the relevant client so account managers can review communication alongside tasks, projects and service history.

Turn messages into owned actions

Use triage and drafting assistance to identify the next step while keeping people responsible for review and sensitive replies.

Frequently asked questions

Does Smart Inbox replace an existing email account?

It connects supported agency mailboxes so teams can work with client messages inside Agency Intelligence.

Can email be linked to a client?

Yes. Client context is used to organise communication and related follow-up work.

Does AI send every reply automatically?

No. Automation depends on the workflow; sensitive or substantive replies remain available for human review.